Privacy & POPIA Policy

Privacy & POPIA Policy: WVDV Properties

Effective Date: March 27, 2026

At WVDV Properties, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use and safeguard your data in compliance with the Protection of Personal Information Act (POPIA).

1. Information We Collect

We collect personal information to provide professional property services, including:

Identity Data: Full names, South African ID numbers or passport numbers (required for FICA).
Contact Data: Email addresses, phone numbers, and physical addresses.
Financial Data: Bank statements, proof of income, and credit history (for bond applications or rental screenings).
Property Data: Title deeds, erf numbers, and property photographs for marketing.

2. Purpose of Collection

We only process your information for legitimate business purposes, including:

Facilitating the sale, purchase, or lease of property.
Verifying your identity under the Financial Intelligence Centre Act (FICA).
Assisting with bond applications through third-party originators.
Marketing properties that match your specific requirements.
Complying with the requirements of the Property Practitioners Regulatory Authority (PPRA).

3. Consent and Choice

By submitting an inquiry or signing a mandate with WVDV, you provide voluntary, specific, and informed consent to the processing of your information. You may withdraw this consent at any time, though this may limit our ability to provide certain services (such as finalizing a sale).

4. Disclosure to Third Parties

We do not sell your data. We only share your information with authorized third parties when necessary to complete a transaction:

Conveyancing Attorneys: To process property transfers.
Bond Originators & Banks: To secure financing.
Credit Bureaus: For tenant or buyer vetting.
Service Providers: Such as photographers or maintenance contractors (with your permission).

5. Data Security

WVDV employs strict technical and organizational measures to prevent unauthorized access, loss, or damage to your personal information. This includes:

Encrypted digital storage and secure physical filing.
Firewalls and updated security software on all agency devices.
Confidentiality agreements signed by all employees and contractors.

6. Retention of Data

In accordance with the Property Practitioners Act, we are legally required to retain certain records (such as mandates and sale agreements) for a period of 5 years. Once this period expires, or the data is no longer needed, it will be securely destroyed or de-identified.

7. Your Rights under POPIA

You have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we update or correct inaccurate data.
Objection: Object to the processing of your data for direct marketing.
Complaint: Lodge a complaint with the Information Regulator of South Africa.

8. Information Officer Contact Details

For any queries regarding your data or to exercise your rights, please contact our designated Information Officer:

Name: Office Manager
Email: info@wvdv.co.za
Address:10 Cathcart Street, Aberdeen, Eastern Cape, South Africa 6270
Information Regulator Website: inforegulator.org.za

Privacy & POPIA Policy